Refund Policy
Thank you for choosing Sarsan Creations. We stand behind the quality of our products and services and hope you are happy with your purchase. Our Refund Policy outlines the circumstances under which we can process refunds, subject to the conditions explained below.
Eligibility for Refund
- Refunds are only applicable for defective or damaged products.
- The product must be unused and in the same condition that you received it.
- The product must be returned in the original packaging.
- You have thirty (30) calendar days from the date of receiving your item to request a refund.
Non-Refundable Items
- Customized items that are made according to your specifications are non-refundable unless they arrive damaged or defective.
- Gift cards and promotional products are also non-refundable.
Partial Refunds
Partial refunds may be granted in the following cases
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than thirty (30) days after delivery.
Refund Process
- To initiate a refund, you must first contact our customer service within the stipulated time frame with proof of purchase and details of the defect.
- Once your return is received and inspected, we will send an email notification of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@sarsancreations.com.
Shipping Costs for Returns
- You will be responsible for paying your own shipping costs for returning the item unless the product is defective or damaged upon arrival.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Changes to Refund Policy
Sarsan Creations reserves the right to alter its Refund Policy at any time. Any changes made will be communicated on this page, and it is your responsibility to stay updated with our policy.
Contact Us
If you have any questions about our Refund Policy, please contact us at please contact us at +91 77198 59366 / support@sarsancreations.com